Return/Exchange Policy

Purchasing a product shows that you have approved, understood, and agreed to abide by the below-mentioned terms & conditions.

Return : We humbly don't take returns on items sold once.

 Exchange Policy :

Items are only eligible for replacement if it fulfills the following conditions:

  • If the item received is different from what you had ordered.
  • If the item received is damaged or manufacturing defect condition.
  • If the item is having missing parts or accessories which were mentioned on the product page.
  • If the exchange request is raised within 2 Working Days from the date of delivery. Exchange requests after the period will be rejected.
  • Due to multiple factors, colors of the actual product and the product image varies. The actual color of the product may vary and hence the slight variation in the color shade does not come in the return policy. Return of a different color item is only eligible if the color of the item is totally different from the image on the product page.
    For eg. The Item shown was blue and received brown.
  • We do not have any return policy for Quality related issues.

We hold the right to reject returns, refund, or replace the item depending on your request and the  conditions fulfilled.

Exchange will be charged at ₹99 per Product (to be paid online). Also, any difference amount(if any) in case of exchange will also be paid online. NO COD AVAILABLE FOR EXCHANGE.

*In case of Comforter of any size, ₹199/pc (to be paid online) will be charged for the exchange process.

You can return items in the original packaging within 2 days of your purchase with receipt or proof of purchase. If 2 days or more have passed since your purchase, we cannot offer you an exchange. The items must be unused and in the same condition that you received them in. They must also be in the original packaging. We do not accept returns if the product received is damaged or incorrect.

For exchange, Call/Whatsapp at +91 9875237896 or email us info.samratbedsheethouse@gmail.in along with your order ID and a video proof of opening the parcel.

Upon receipt of the returned product, we will fully examine it and notify you via e-mail/Whatsapp, within a reasonable period of time, whether you are entitled to a replacement as a result of the defect. If you are eligible, we will send you a replacement product.

When my Exchange is not accepted?

We endeavour to ensure that every transaction at our website is seamless. We take great care in delivering our products and adhere to the highest quality standards.
Exchange/Return not accepted if Customer does not like the material, we suggest that the customer should read the product description & have a look at all the pictures before ordering.

If reverse pickup facility is available on your pin code we will arrange a pick-up for the same place of delivery and re-send the product. The reverse pick up charges are to be borne by the customer that is ₹99 per product as mentioned above (to be paid online).

Please Note: Reverse pick-up might not be available on a few Pincodes. In this case the customer is requested to send back with the customer name, order number and mobile number on it.

ADDRESS FOR THE RETURN :

SAMRAT BEDSHEET HOUSE
6-A, Neelkanth Colony, Near Ved mandir road, Opp. yatayat bhavan, Kankaria, Ahmedabad - 380008.
Mobile No - +91 9875237896

Tips to avoid returns :

To ensure to order the correct product for your purpose here are few tips for a proper buying techniques:

  • Ensure that the product will actually fulfills your needs & requirements in terms of size and use. Make sure that the product will actually fit your requirements. All the specifications of the products are mentioned on the product by us to ensure that the customer fully understands the product.
  • Due to different technology of different screens there will always be slight variation in actual color of the product and displayed color on your device. Factors like different display technology, display size, image capture lighting settings, color-contrast-brightness settings , viewing angle etc. . . make the actual color of the product vary. Hence it is better to select the nearest shade of the product for your use.

Happy To Help !! -  All of our team are dedicated to providing the best customer experience to our customers. Feel free to contact us in any of call us on +91 9875237896 or write to us at info.samratbedsheethouse@gmail.in